Terms and Conditions

By using the services or contracting the products and/or services on www.eroticfeel.com, it is understood that you have read and accepted the following general terms and conditions:

Acceptance and validity of the General Terms and Conditions

The following General Terms and Conditions govern all legal matters arising from the contractual relationship entered into by users or customers of the website located at the url www.eroticfeel.com, property of eCommProjects Internet S.L.

By accepting these General Conditions, the customer declares that he/she has the necessary legal capacity to enter into a contract in the country of which he/she is a national, this age being Spain 18 years old. If the customer is a legal entity, the natural person acting on its behalf declares, under his sole responsibility, to have the corresponding powers of representation.

The customer expressly accepts the General Terms and Conditions from the time he/she uses or contracts a service and/or acquires a product, and shall be bound by them. This document may be printed and stored by customers at any time.

Should the user or customer have any questions regarding these General Terms and Conditions, eCommProjects Internet S.L. provides a telephone number +34 987 20 37 72 and e-mail address [email protected] which we may be contacted on.

Applicable regulations

These Terms and Conditions are subject to the provisions of Law 7/1998, of 13 April, on General Contracting Conditions; Royal Legislative Decree 1/2007, of 16 November, approving the Consolidated Text of the General Law for the Defence of Consumers and Users and other complementary laws; Regulation (EU) 2016/679, of 27 April, General Data Protection Regulation (RGPD) and other applicable regulations on the subject; Law 7/1996, of 15 January, on the Regulation of Retail Trade; and Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce.

These General Terms and Conditions are also subject to Royal Decree-Law 19/2018 of 23 November on payment services and other urgent financial measures.

Amendments to General Terms and Conditions

eCommProjects Internet S.L. may modify, without prior notice, the General Terms and Conditions in order to improve the services and/or products offered through the website. Under no circumstances may such amendments retroactively affect existing contracts.

Customers or users shall be deemed to have been notified of such changes upon publication of the General Terms and Conditions on the website of www.eroticfeel.com.

Description of products and services

The characteristics of the products and services advertised and traded through the website or telephone, by EroticFeel New Zealand are described in detail in their corresponding category. Likewise, in the event that there is any specific condition attached to the contracting of any of these products and/or services, these shall be specified and detailed in the section referring to the specific product and/or service.

E-procurement process

To place an order at EroticFeel New Zealand the following steps must be taken:

Please note that if you pay by debit or credit card, you will be charged as soon as the checkout process is completed.


The retail price, including taxes, is shown in each product category. 

In certain cases, the exact price that the customer is charged may include the shipping costs, which are specified in the section relating to delivery. Likewise, when viewing the shopping basket once a product has been added, the customer will be provided with all the relevant information regarding shipping costs. In the event of any discrepancy between the price stated for shipping costs in the corresponding section of the website and the price stated when completing the order at the checkout, the price stated at the end of the order shall always prevail.


At EroticFeel New Zealand, only products that we can deliver within a reasonable period of time may be purchased. The product card will indicate whether it is available or not.

As far as shipping methods, delivery times and costs are concerned, these are set out in the corresponding section of our website (see here).

We will do our utmost to ensure that transport companies comply with the deadlines mentioned above. However, if these deadlines are not met due to circumstances out of the control of eCommProjects Internet S.L., we shall not accept any responsibility for the delay the shipping costs will not be refunded.

The order is deemed to have been delivered when the courier company confirms that the delivery note has been signed by the recipient.

We are not responsible for any customs surcharges.

Warranty and Returns

At EroticFeel you have 30 calendar days from receipt of your order to return it and request a refund without having to give explanations.

If your order has arrived incomplete or incorrect, you have 7 calendar days from receipt of the order to inform us of the incident.

If the product is defective or does not work, you have a period of 3 years from the date you received it in order to enforce the product's warranty.

You have all the information in the "Warranty and Returns" section of our website (see here).

Use of service and responsibilities

eCommProjects Internet S.L. does not guarantee the permanent and continuous availability of the products and/or services offered, and shall be exonerated from any type of responsibility derived from possible harm and/or inconveniences that may be occasioned as a result of using them. This includes, but is not limited to, errors or omissions in content, lack of availability of the product or transmission of viruses or any other technologically harmful or damaging programme or material that may affect your computer system as a consequence of using this website. However, all appropriate measures will be taken to avoid such occurrences as much as possible.

In the same way, eCommProjects Internet S.L. shall not be liable for any delay or non-fulfilment of the obligations undertaken when such delay or non-fulfilment is attributable to force majeure, such as a strike, riot, terrorist attack, war, epidemic, fire, explosion, storm, flood, earthquake or any other natural disaster, etc.

Right to exclude

EroticFeel New Zealand reserves the right to deny or withdraw access to the portal to users or clients who do not comply with the General Conditions specified in this section.

Nullity and ineffectiveness of Clauses

Should any clause in these Terms and Conditions be partially or wholly null and void or ineffective, such provision shall be severed and shall be inoperative, and the remainder of these Terms and Conditions shall remain operative and binding.

Applicable law, dispute resolution and jurisdiction

This contract will be governed by and construed in accordance the laws of Spain. Furthermore, eCommProjects Internet S.L. users of this website may use the following link to the Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN


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