Shipping conditions

At EroticFeel we take care of your orders, so they can arrive on time and in optimal conditions. That’s why, all the products bought at our website come from our own warehouses, and never from third parties. Thus, we can guarantee the availability, the delivery times and that your orders arrive in perfect conditions with, obviously, an absolutely anonymous packaging.

Packaging

Don't worry, your secret is safe. Even though we would like to surprise you with your order and our packaging, we think it’s best if you wait for what’s on the inside of the box. It will be completely brown on the outside, with only the label of the shipping company. You won’t see EroticFeel on the return address either. Your anonymity is ensured.

Availability

We only allow to buy products we can ship within a reasonable time. That’s why, if it is urgent, it would be important to pay attention to the legend shown on the product card. There you’ll see if that product is on our warehouses (on stock) and, therefore, if we could serve it immediately. You will also see if we can deliver it within 2-5 working days (it would be products that some of our suppliers have and that we can get for you).

Finally, if the product is out of stock in our warehouses and none of our suppliers have it, we won’t let you place the order. However, you can provide your e-mail so we can let you know as soon as we receive the product.

Shipping areas

At EroticFeel we ship to several countries. All the same, from this website you can only buy for United Kingdom. If you would like to receive our products in another country, you should purchase form the specified website for that country. Notice that, at the upper right of the website (or the lower part if you are using the mobile version), you can find a country selector that will direct you to the chosen country.

At EroticFeel United Kingdom we have four shipping areas: the first one would be England, Scotland, Wales and Northern Ireland; the second one is the Isle of Man and the Channel Islands (Jersey and Guernsey); Gibraltar would be the third shipping area; and the fourth consists of the British Overseas Territories. We ship to all these areas, but the conditions do change.

United Kingdom

The shipments will always be free with the standard delivery, provided that they reach the amount of £60 in products (with the possible discounts already applied). However, if you do not reach that amount, you can still purchase our products, but paying £3.95. It doesn’t sound bad, does it?

If you are in a hurry to receive your order, you can choose the express delivery (which will arrive in only 24 hours in the main cities and 48 hours in little towns). If your order is less than £60, the express delivery has a cost of £7.95. If your purchase has a total amount of between £60 and £150, the shipping cost would be £3.95. Lastly, the delivery would be free if your order value exceeds £150.

Isle of Man and Channel Islands (Jersey and Guernsey)

The shipments to Isle of Man and Channel Islands would cost £4.95 with a standard delivery for orders of less than £60. The shipment will be free if it reaches or exceed that amount. Nevertheless, the price changes with the express delivery. Its cost would be of £12.95 if your order is less than £60. The delivery is £8.95 if the order has a cost of between £60 and £300. Once you reach £300, the express delivery is free. Please note that this kind of shipments is liable to custom fees, so they may charge you when collecting the order. These fees are outside the company’s control and we cannot be held responsible.

Gibraltar

The shipments to Gibraltar will have a cost of £12.95 for the standard delivery in orders of less than £60. The cost would be £7.95 if the order has a cost of between £60 and £300. Once you reach £300, the express delivery is free. Please note that this kind of shipments is liable to custom fees, so they may charge you when collecting the order. These fees are outside the company’s control and we cannot be held responsible.

British Overseas Territories

The shipments to the British Overseas Territories will be free if you reach the amount of £300 in products (with the possible discounts already applied). If your order does not reach that amount, the shipping cost will be £14,95 (except for Saint Helena, where the cost would be £22.95). Please note that this kind of shipments is liable to custom fees, so they may charge you when collecting the order. These fees are outside the company’s control and we cannot be held responsible. We cannot ship packages over 2 kg due to the distance.

The British Overseas Territories where we deliver are: Bermuda, Saint Helena, Anguilla, Virgin Islands, Montserrat, Turks and Caicos Islands, Falkland Islands and Cayman Islands.

Transit time

In normal conditions, all orders should arrive within 3 or 4 working days if you choose the standard delivery (if you place your order before 17.00) and within 24-48 hours if you select the express delivery (if you order before 15.00). To this end, we use the shipping companies Parcel Force, DHL and Fastway (this last one will only deliver to Norther Ireland). Once we shipped your order, you will receive an e-mail with the chosen carrier and the tracking number.

Please note that shipments to Isle of Man, Channel Islands, Scotland or Northern Ireland could be delayed by 1 or 2 days with respect to England and Wales.

Shipments to Gibraltar, even though you select the standard delivery, will be delivered within 2 or 3 days with GLS or DHL.

Lastly, shipments to the British Overseas Territories, even though you select the standard delivery, will be delivered within 3 or 5 days with DHL.

All deliveries, both urgent and not, will always have a tracking number and two delivery attempts.

We’ll try, through every means possible, to make the carriers comply with the aforementioned deadlines. However, if for reasons beyond our control these deadlines would not be met, in no case we will be responsible for any delay.

The product will be considered as delivered once you signed the delivery receipt. If you do not receive your order within 30 days, the package will be considered lost and we will be liable for that. We will refund you the price of the product or replace the lost product for a new one of the same price.

Limitation of the Express Delivery

Express shipments have a weight limitation due to their shipping via airmail. We can only offer this service in optimal conditions for orders of less than 5 kg. If your order exceeds this weight, this option won’t be shown and you won’t be able to select it. Nevertheless, at EroticFeel it is very rare that orders reach this weight, due to the small dimensions of the products we commercialise. Regarding the express deliveries to the Channel Islands, the weight limitation would be 2 kg instead of 5 kg.

Customs and packaging

Shipments to Isle of Man, Jersey, Guernsey, Gibraltar and the British Overseas Territories can be subject to customs fees. That’s why, all these orders should have a copy of the purchase receipt on an envelope attached to the box. Obviously, the invoices will be placed in a way that no one can see what is written from the outside.